Thank you for booking one of the accommodations in the Lotila Flats/The Orange Teddy Bear group. 

We would like to remind you that none of our properties have reception staff, but don’t worry, your arrival and check-in process is very simple and fully self-service. If at any point you feel this isn’t for you, you can cancel your reservation without any problem up to 24 hours before your arrival! 

Below, we have prepared a series of frequently asked questions to help you organize your trip in the best possible way. 

When and how will I receive the access instructions? 

The day before your arrival, we will send you all the necessary information via WhatsApp and email so you can find your accommodation, know which apartment is yours, and access the property. Please make sure the phone number you provided when making your reservation is correct. The WhatsApp message will come from: +34 684 63 59 06. We recommend saving this number so you’ll know it’s us sending your access instructions! 

What happens if I made a last-minute or same-day reservation? 

Don’t worry, you will receive your access instructions within no more than 30 minutes through the same channels and under the same conditions. 

What time can I arrive? 

Check-in is from 3:00 PM  nward. Luggage cannot be left before that time. 

What time do I have to check out? 

Check-out must be completed before 11:00 AM. Unfortunately, luggage cannot be left after that time. Please respect the check-out time, as otherwise it will disrupt the work schedule of the person responsible for cleaning that day. 

Where should I leave the keys when I leave? 

You can leave them in the lockbox where you picked them up or in the outside lock of the door. That way, our cleaning staff will see them and know they can enter to prepare the accommodation for the next guest. 

Will there be bed linen and towels in my accommodation? 

Absolutely! Your accommodation will include both bed linen and towels so you can feel right at home. 

Is there a coffee maker, and what type is it? 

Yes, you will find a stovetop moka coffee maker. Please note that we do not provide coffee, so don’t forget to bring your own! 

Why isn’t the cooktop working? 

There are two possible reasons. The cooktop is not ceramic but induction, so it will only work when there is a compatible pot or pan placed on it. Otherwise, it will switch off automatically. The other possibility is that it is locked, in which case you will see a padlock symbol illuminated. Simply press it to unlock the cooktop. 

What kitchenware will I find? 

You’ll find the essentials for basic cooking, in quantities appropriate for the maximum number of guests allowed in each apartment: deep plates, dinner plates, dessert plates, one medium-sized pot, one medium-sized frying pan, a corkscrew, a slotted spoon, a ladle, a spatula, a chef’s knife, and standard cutlery (fork, knife, tablespoon, and teaspoon), as well as glasses and cups. 

How does the hot water work? 

Each apartment has its own electric water heater. If the hot water suddenly runs out, don’t worry, you simply need to wait about 40 minutes for it to reheat. Please remember that turning on the tap before the water heater has recovered will only increase the waiting time. Also, keep in mind that the available hot water is shared between showers and washing dishes; they do not have separate supplies. 

How does the heating work? 

The heating is controlled via Wi-Fi and managed by us. You will not be able to adjust the radiators yourself. During winter, we turn on the heating before guests arrive to ensure a comfortable environment. We maintain the temperature at 22.5°C (72.5°F). If you make a last-minute reservation during winter, please note that it takes at least one hour for the apartment to reach a comfortable temperature, and we cannot speed up this process. We want to be very clear about this: if you prefer to control the heating yourself or require very high temperatures, we may not be the best option for you, and it may be better to choose accommodation that better suits your preferences. 

Is there a washing machine? 

No, unfortunately we do not have a washing machine. 

Is there a hair dryer? 

No, we do not provide a hair dryer. 

What happens if I leave something behind in the accommodation when I check out? 

We are not responsible for any items a guest may leave behind after checking out. If you have any questions about something you may have forgotten, we will ask the cleaning staff who worked that day and will relay their response exactly as provided. If the answer is negative, our involvement in the matter will end at that point. If a forgotten item is found, we will keep it for up to six months so that the owner can collect it. We do not offer shipping services.